[Resolved] ICICI & Provogue — Provogue and ICICI - Provogue promoition from ICICI is cheating customers

Vijay Vamsi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I had ordered a Provogue watch in collaboration with ICICI internet banking (promotion received from ICICI), made the payment on Provogue.com website through Citrus gateway. But, since many days my order status shows as processing. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply. Highly pathetic customer service. ICICI should also take responsibility for partnering with such fake vendors and cheating on their trusted customers. First bad experience with ICICI in the past 6 years. I saw similar posts on Provogue FB page and I feel that Provogue.com is cheating online buyers on a large scale. High time this scam is stopped. These people feel that we are gullible but they should keep in mind that they are hurting their online shopping market base and belittling their image and reputation by indulging in such disparaging deed. Below are my order details:[protected] &[protected]. Vamsi ([protected]@yahoo.co.in)

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Complaint marked as Resolved

I received the watch yesterday (25th Nov) through Javas courier after multiple followups. Appreciate ICICI bank for coordinating with me for getting details and initiating the dispute with Provogue. Provogue should improve a lot in customer service by providing information on the status rather than keeping silent and let customer assume things. Though there is a delay in delivery, if the status or information on reason for delay or tentative timelines of delivery would reduce grievance from customer. Thanks anyway to all (ICICI, Provogue & Consumer Complaints web) who have ensure delivery for product.

Nov 25, 2014

Updated by Vijay Vamsi There is a correction in date..I meant yesterday 24th Nov.

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Comments

Vijay Vamsi

from Hyderabad, Telangana

Uploading the screen shots

ICICI Bank Customer Care

from Mumbai, Maharashtra

Dear Mr. Vamsi,

We regret the inconvenience caused. We have made a note of your e-mail ID. Our official will get in touch with you.
We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Amit.R.Sawant

Provogue — Wrist Watch not received yet.

|Hello Team, I have ordered wrist watch on 20th Mar’2015 my Order number #[protected] but still the same has not been received. Request you to kindly expedite the same. Thanks, Amit.

Vaishali1304

from Pune, Maharashtra

Regarding Cancelling an order

Hi, I am trying to cancel an order, so calling customer care, thry are disconnecting call. My option is COD, however i dont want the order

jaggu1993

from Gurgaon, Haryana

status showing cancelled after successful payment

Hello i have ordered a watch using icici promo code. My order no is[protected]. After successful payment the status is showing cancelled whereas i have not cancelled. So please resolve my problem.