ICICI Prudential AMC — redemption of mutual fund amount

Dear sir,
Folio no. 9136151 / 61 of icici prudential balanced advantage fund
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I submitted my request for redemption of my above mutual fund on 2nd april 2019. First i was informed that there is mismatch of my signature. I am 83 years old sr. Citize. At this age one cannot maintain the same signature. But the characters will be same. However i got my signature verified from tha icici bank manager of the branch where i have a/c. Then again i resubmitted the papers with the verified signature. But still i have not received the redemption amount nor any communication. The amount is rs.5, 50, 000. I am losing interest on the amount due to delay. So please see that the redemption is completed immediately and the amount credited to my a/c in icici bank urgently thanks.
You can send reply to my my above e-mail id and also send msg to my below mobile no, [protected].

C. S. Yami
Import/export consultant
28 landmark, 42 aundh road
Pune - 411 020 (India)
Ph :[protected]
Fax:[protected]
Cell:+[protected]