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ICICI Prudential Life Insurance — cancellation and refund of money against icici prudential policy.

Mr. V. V. Balajin and priyanka sharma (Customer service team)
Chief-technology & operations
Customer-care/ services.
I. C. I. C. I. Prudential life insurance co. Ltd., unit no.1a & 2a,
Raheja tipco plaza, rani sati marg, malad (East), mumbai-400097.
'letter no.:- 260318/icici/ policy / date;- 26th march’2018.
Subject :-cancellation and refund of money against icici prudential policy.
References :- (1). Your sms. Dt.25th march’2018.
(2) my letter no.220317/ icici/ mca/dated:-22/03/17, letter no.-040417/icici/ mca/ dated:-04/04/17 & 060417/ icici/ mca/ dated:-06/04/17 and other letters. (Letters attached).
With reference to the above subject matter, it is to inform you that you are compelling and forcing me to pay the premium amount of rs.2 lacks. Against policy no.[protected]. You have informed through sms
That if i will not pay then we will get it deducted from my s. B. I. Account no. Xxxxxxx9700. It is to inform you that this account has very small amount as a balancei. Moreover it is remarkable and important to note that i have not authorisied you to collect premium through electronic clearance mode. If even then you try for electronic clearing of premium amount and dishonor charges are deducted from account, you will be held responible and it has to be refunded to me. It is matter of forgery, cheating and fraud.
Your agent mr. Gaurav tewari, code no. 01033305 has cheated me and doing the illegal practices. He has taken my signature on blank form with the promise that he will not cheat. I had signed on blank form in his good faith and promise.
Moreover i had severely intimated you that this matter is pending in the court of bank ombudsman, lucknow.
I has had requested you to keep pending the premium payment till and until final decision is not declared. At present no obdusman is working at lucknow.
Therfore you are requested to keep patience and wait for the decision of bank ombudsman, lucknow and do not try to withdraw premium amount from my saving bank account as mentioned above because it has small amount as balance.
I would like to intimate you the brief history of the case as per the details below ;-
(1). One policy named as icici pru elite life ii no.[protected] premium amount rs. 3, 00, 000/yr., dt.12.03.17 was issued from your shara gunj branch, lucknow on the name of my son mr. Naman kumar (Who is an nri) and my husband mr. Milap chand arya was named as proposer. This policy was cancelled in review/free-look period on my repeated requests in the month of march’17 because it was issued without my concent & contrary to the described terms & condition.
It was told before entering into the policy that the premium payment amount will be 3.75% annually and no broker will be involved. But on the contrary the total charges & taxes was deducted rs. 18, 472.96 and mr. Garav tiwari (Licience/code no.;[protected] as a broker was involved. It was later cancelled & after cancellation approx. An amount of rs. 332/= was deducted. You hold an amount of rs. 2, 73, 937.17 & out of this amount rs.73, 971/= was returned in my account after several request in the month of june’17 without interest and the cancellation amount of rs.980 + rs.332/= against my son mr naman kumar’s cancelled policy in free look period is not returned till date.
(2). You again hold my amount of rs.2, 00, 000/= out of the above amount and issued another policy named as icici pru elite life ii no.[protected], premium amount rs. 2, 00, 000/yr., dt.28.03.17 was issued from your shara gunj branch, lucknow on the name of my daughter miss devanshi arya and i am named as proposer for a period of ten years again mentioning the name of mr. Garav tiwari (Licience/code no.;[protected] as a broker and the total charges & taxes was deducted rs. 12, 314.96 and again it was issued without my concent & contrary to the described terms & condition.
Therefore you are requested to look into the matter personally and pay me the whole premium amount of rs.2, 00, 000/=, rs.73, 971/=, rs.980 + rs.332/= along with interest is to be given back as early as possible. Pl. Get me also refunded the interest on rs. 3, 00, 000/= from the date of deposit to the date of payment. No action has been taken so far.
Attachment:- letters as above.
Yours sincerely
(Devanshi u/g mrs. Namita arya)
187/23-a, ambika vihar, ashiana, sector-j, lucknow-226012
Mobile no. +91-[protected], email : namita. [protected]
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Mar 26, 2018

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