ICICI Prudential Life Insurance — Claim not being resolved

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ICICI Prudential

My father took an insurance in his name and made me the nominee.(policy number[protected]My father passed away on 21st Nov 2018. I was not aware of the policy. Since september 2019 I started to get calls from the company saying that the policy was going to mature and that it should be invested in another policy to save tax. I told them that my father had passed away and shared the death certificate and all other related documents. But the company representatives convinced me to change the policy, using my father's email ID (policy number[protected]. When I found the insurance documents, I asked the company to return my money and cancel the policy. In the peak of covid also I was running around their office with all the documents, including my father's death certificate. Since October 2019 I am following up, but there has been no resolution. Now they tell me that the legal department is looking into it because the policy was changed after the death of the insurer. I want my money back and the company must pay for the unscrupulous and unethical behaviour. I want to be compensated for the mental and emotional trauma I have been put through