ICICI Prudential Life Insurance — Icici bank does not play in full

Address:Udupi, Karnataka, 576114

On the 13th Jan 2016 I surrendered my ICICI Prudential Policy. At the time the counter staff at Udupi ICICI Pru branch checked and said that as of date the total fund value is 194000. However he said that that the rate changes in the afternoon at 3.00pm and would pay according to that rate. Surprisingly after seven days when I checked in my account an amount of only 188000 was credited. a difference of 6000? Is ICICI bank fixes rate as per situation? Are they have any courtesy to provide a fair calculation statement instead of saying that it is as per the rate changed at 3 pm that day? Even if the rate changed, is it to that extent of Rs 6000?

Regards

Owen Rodriues
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