ICICI Prudential Life Insurance — icici pru future perfect plan policy no. 20888254

Address:	Dehradun, Uttarakhand, 286004
Website:	ICICI Pru

Sir, in the documents of above policy no. 20888254 my e-mail address was wrongly entered. Subsequently my mobile no. Also changed. I am trying to change the both information through my agent since february 2018. On april, 23, 2018 i gave a written complaint. On august, 23, 2018, i have submitted my aadhar as identity proof as asked by the agent, on september 23 i again applied through my icici bank branch for the change. But the concern branch is not changing the e-mail id and the mobile no. I have also sent a complaint to you vide this portal but again in veins!!! What is wrong with icici pru???

Sir i want to know (I) is this the way icici works by ditching the customers after a policy is sold? (Ii) who are the culprits who are not doing their duties and are frustrating the customers (Iii) will my request be attended to now (Iv) and i will definitely want to know what action is being taken against such a careless employee with callous attitude? Can i hope that some sensible person loyal to icici and caring to customer will look into my complaint? Can i?

Bimla bahuguna