ICICI Prudential Life Insurance — icici prudential policy savings suraksha cancellation/amendment

Dear sir/madam,

I was told by icici pru representative that after surrendering my 2 existing icici pru life policies, they can arrange a new policy which will have few years (Less than 3 years) premium payment term for which total premium will not be much more than existing policies surrender value. I accepted for the offer and surrendered one of my policy but i received the policy with 12 years premium payment term with each year 1.5 lakhs as premium payment, which is huge and may be not possible to affordable for me. I initially opted for 10 years maturity period but they provided 12 years maturity period.

I asked the concerned manager why this is happening, after several days follow ups he replied that he has requested to change this policy premium term to five years, so he asked me to wait, i accepted and did so, but to this time this change has not come into effect and he is not replying to my calls or e-mails making it a frustrating experience.

So i want to please cancel my new policy[protected] without any losses.

My mobile number: [protected], [protected].

My email address: [protected]@gmail.com

Thank you
Saravana