[Resolved]  ICICI Prudential Life Insurance — Ipru elite life 11

Address:

Sonipat, Haryana, 131001

Dear sir/ madam,
I had subscribed to your policy plan ipru elite life i i vide policy number 20854136, in the name of my wife, mrs roshani jain.
After going through the features of policy on internet, i did not find the policy ṭo my liking and i wanted to cancel it. For this i contacted ms taruna bansal, who had originally made me the subscriber ṭo the said policy, posted at icici bank at sikka colony branch at sonipat, ṭo do the needful, on 10th april, 2017.
She told me that after the policy document comes to me, then only, she can start the procedure of cancellation of policy and assured me that no deduction from my money will be done while refunding.
After receipt of policy, on 14 april, i again contacted her and she reassured me that she will get the cancellation done and that i will be called in the bank on 18/04/2017. She did not call me and when i visited the bank on wednesday, 19th april, i was informed that she is on leave and will come back on 24/04/2017.
I again met her on 24/04/2017 at model town branch, where she had been transferred. She reassured me that she will talk to mr amit, manager at sikka colony branch, and will start the process of cancellation.
On 25th april, mr amit and ms shallo and one more person from ambala visited my house and tried to pursuade me from not cancelling the policy. But i did not agree.
I again met mr amit at 10:00 am at branch in sikka colony on 26/04/2017.
He told me that he will again visit my house in afternoon and will do the needful. Then ms shaloo and one more person came to my house at about 3:00 pm and again started pleading for continuation of policy. I again refused. Then she asked me ṭo bring my wife (Policy is in her name only), to the sikka colony branch at 4:00 pm, to sign the cancellation request letter.
We reached the bank at 3:50 pm, and were told that neither mr amit, nor ms shaloo are present in the bank. The bank staff called mr amit, after my repeated requests, and then i was informed that mr amit will visit my house between 6:00-6:30 pm.
I called amit, the manager, at 6:22 pm at his mobile number [protected]. He again fooled me and showed his inability to come and that he will come in the morning.
Now what should i do?
This is unbelievable harassment of a senior citizen and his ailing wife.
They had contacted me maṅy times before subscribing ṭo this policy and got all signatures of my wife at my residence only and if we want to cancel the policy, she needs ṭo go to the bank branch.
It is complete apathy on part of bank officials and i lodge a strong protest and complaint against this behaviour.
For your information, i am the customer of icici for more than 15 years and the treatment meted to me is completely unacceptable.
I ask for a strict action against the erring officials and also urge you to please cancel my policy and refund me my amount.
Further, i am apprehensive that the deadline for asking for cancellation of the policy may be over in a day or two and after that i will not have the option of cancellation, the bank staff is trying so that the free look period is lapsed and i donot cancel the policy.
Please help me.
Thanks

Sp jain
H/o
Mrs roshani jain
Policy number 20854136