[Resolved]  ICICI Prudential Life Insurance Ltd. — not getting matured amount of policy

Address:

Mumbai City, Maharashtra

1.Name of Complainant :- Mrs. JAYA PRAKASH CHANCHLANI 2. Address of Complainant :- 12, Sandhiya Palikavrida CHS’ Sasmira Marg Worli, Mumbai 400030 3. Email:- [protected]@gmail.com Mobile: [protected] 4. Whether Individual: Individual 5. Name of Insurance Co. ICICI Prudential Life Insurance Ltd. 6. Address of serving office: ICICI Prulife Towers, 1089, Appasaheb Marathe Marg, Prabhadevi, Mumbai – 400025 7. Policy No. 00576862 8. Nature of Complaint: Policy related- Not getting Matured Amount 9. Claim no. 69833536 10. Detail of Complaint: I hold policy no 00576862 of ICICI Prudential 1. My policy matured on 1/12/2013 2. At the time of last premium payment I visited ICICI Prudential and asked for option form for full payment, Employee of company told me they will send forms at time of maturity 3. In the month of October I received from ICICI Prudential annuity quotation and bank detail forms through courier 4. ICICI Prudential avoided to send surrender of policy form full maturity amount purposely 5. I duly filled bank detail form and send to ICICI Prudential through speed post, presuming that It is only form for full maturity amount I therefore complained to ICICI Prudential as my maturity amount was not credited in my bank account as below 1.As per para 10.3 of policy I can opt for full maturity amount, Why ICICI Prudential has not sent option form for full maturity through courier? 2. Why I should attend office of company for full maturity option as required by them 3. How ICICI Prudential I cannot opt for full matured amount after 3/12/2013? 4. Mumbai Ombudsman of company refuses to entertain complaint I request you to take up issue so that I can get justice and other consumer should not suffer Like me Mrs. Jaya P Chanchlani