[Resolved]  ICICI Prudential Life Insurance — Not getting the settlement .

Address:

Khordha, Odisha

I am having ICICI Prudential Life Insurance Policy .Wanted to surrender the same in June'2016.Visited nearest branch of ICICI Prudential at Bhubaneswar, Odisha ( Opposite of Fire Station Square ) and handed over all required papers including cancel cheque with a request to process the same at the earliest.

Branch In Charge asked me about the reason of surrender. When he came to know that I need the amount for construction of my house, he suggested me to avail the loan against that policy and keep the policy as is.
Accepted his suggestion and opted for loan. While discussing they confirmed that they will intimate me while it is granted and I will collect from them. I had also requested them not to send any document to the address mention in the policy because I have left that place since long.

After 02 months when I could not get the money, again I visited the branch and enquired. From their I could be able to know that all those papers were sent to my old address.
Then I decided to not to avail the loan and asked for surrender option. I was told to come after 10 days. When visited I was told to submit the application to return my policy bond and surrender. I was given time up to 18th Oct'16. After 18th Oct'16, I was told that the bond was sent from Mumbai Office to my old address. Again I went to that location and enquired at post office. Came to know from the post master that they have not received any policy in my name. Again as suggest by your team I went to ICICI main branch submitted required forms on 2nd Dec'16 was assured that problem will be resolved within next 4/5 days. But unfortunately it is not resolved and I am just running to your branch and ICICI main branch at BBSR.

Need help to settle the issue so that I can get my dues immediately. Was assured to get the refund within 18th October and is already 52 days delayed.