[Resolved] ICICI Prudential Life Insurance — Reckless and pathetic service

prdp1039

from Rahimatpur, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 500097
Website:	ICICIbank.com

To whomsoever concerned,

I've taken a home loan from ICICI Santosh Nagar branch, Hyderabad with loan a/c: LBHYD[protected] and ICICI prudential policy no: 20477446 I was forced to take the icici prudential insurance along with the loan. I asked several queries before taking the insurance. An icici executive told me that I would be covered for Job loss protect, death and physical illness under the policy. I asked the executive (Shiva) several times to confirm that. After 3 months I got to know that job loss protect doesn't cover at all under the policy. When I escalated to manager(Manohar), he said that the executive got confused between 2 different policies and cannot provide any solution even after accepting their mistake. U guys are literally bluffing and cheating people on the name of insurance. I never expected this kind of pathetic service from ICICI bank. I want all my policy premium back along with the taxes and I want an action to be taken against the executive and the corresponding manager as they have already accepted their mistake and found guilty. I'll definitely post this all over the social media if you doesn't act immediately on this. However I'll never recommend any of my colleagues to go for ICICI loan and spread this message as much as I can.

Regards
Pradeep Kumar
[protected]

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Jul 10, 2017

Complaint marked as Resolved

ICICI Prudential Life Insurance customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

ICICI Prudential Life Insurance Customer Care's response Dear Pradeep,

We have made a note of the details. Our official will get in touch with you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

Verified Support

Apr 27, 2017

ICICI Prudential Life Insurance Customer Care's response Dear Pradeep,

We tried contacting you on your registered number but we couldn't get through. Kindly share an alternate number for us to get in touch with you on priority.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

Verified Support

May 16, 2017

ICICI Prudential Life Insurance Customer Care's response Dear Pradeep,

We understand that our representative has contacted you and assisted you with your concern.

Is there anything else we may assist you with?

Regards,
Team ICICI Pru Life
www.iciciprulife.com

Regards,
Team ICICI Pru Life
www.iciciprulife.com

Jun 03, 2017

Updated by prdp1039 How can you mark this as resolved when this has not even been addressed. Your customer care team said that we cannot help you now as failed to cancel the policy within 15 days grace period. But I didn't even get a call explaining the features From the ICICI Prudential after issuing the bond which is mandatory. If we have to read all the features in the bond, then why did the ICICI executive explain all the false features to me and forced me to take the policy saying that it is mandatory. Kindly cancel my policy with immediate effect and refund my premium amount.

Pradeep
[protected]

Verified Support

Jun 09, 2017

ICICI Prudential Life Insurance Customer Care's response Dear Pradeep,

We understand that our official has contacted you and is addressing your concern.

We appreciate your patience.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

Jul 12, 2017

Updated by prdp1039 Someone has contacted me but with no resolution. Even All the top level Managers are speaking like a customer care team saying that we can't do anything, then Why the heck are they supposed be in that role when they are doing the same job as the level 1 customer care team. I want a resolution ASAP and I request you to take an action against Branch Manager Santosh Nagar Hyderabad, Manohar and Regional Manager Kalyan as they are truly unprofessional in treating the customers.

Sep 16, 2017

Updated by prdp1039 Can I get an update on this.