ICICI Prudential Life Insurance — suspicious call, fraud debit transactions from bank account

On 29 may, 2019 i submitted complaint regarding my policies and gst refund against icici prudential life insurance. On 30 may, 2019 i receive a call from +91-[protected] this number person name deepak kumar (Employee id:12777). He said he is employee of icici prudential and contacting me regarding my complaint. He confirmed my bank account details with me and did three transactions amount rs 3602/, rs 8602/ and rs 8902/ on asking he said the amount will get credited in my account.

I found those transactions suspicious and called bank to check whether those transactions are credit or debit. Bank customer care confirmed those transactions are debit transactions.

Today, that person deepak kumar didn't answer my call so i filed dispute in bank and fir in police station.

Icici prudential life insurance is fraud first they didn't fulfill all the commitments which they made at the time of purchase of policy. Now, they are making fraud transactions on my account.

I want to withdraw both policies and refund complete amount.

Thanks,
Swati