[Resolved] ICICI Prudential Life Insurance — Undisclosed policy charges & lack of response from customer service | |||
On my recent visit to india i was advised to invest in an icici ulip policy and was explained all the benefits but was never given the details of the hidden charges of investing such as premium allocation charge, mortality charge etc. I discovered these charges when i receive my policy document and first premieu receipt. Since there was a 15-day cooling period where i had the option to cancel the policy i got in touch with the customer service email [protected]@icicipru.com asking them to either cancel the policy or at least let me know how to cancel it. However after multiple reminders and a week later no response or acknowledgement was sent by icici pru. Was this information helpful? | |||
Feb 13, 2017 Complaint marked as Resolved ICICI Prudential Life Insurance customer support has been notified about the posted complaint. Verified Support Jan 13, 2017 ICICI Prudential Life Insurance Customer Care's response Dear Raja, We regret the inconvenience caused. Please share your contact/policy details for us to assist you with your concern. Regards, Team ICICI Pru Life www.iciciprulife.com | |||
 2 Comments | |||
Comments
Premium is being debited to my bank a/c twice.
kindly correct.
Monika Sharma
Mob.[protected]
Email - monikasharma.[protected]@gmail.com
kindly correct.
Monika Sharma
Mob.[protected]
Email - monikasharma.[protected]@gmail.com
ICICI Prudential Life Insurance Customer Care's response, Feb 7, 2017
Verified Support
Dear Monika,
We have made a note of the details. Our official will get in touch with you.
Regards,
Team ICICI Pru Life
www.iciciprulife.com
We have made a note of the details. Our official will get in touch with you.
Regards,
Team ICICI Pru Life
www.iciciprulife.com
ICICI Prudential Life Insurance Customer Care's response, Mar 2, 2017
Verified Support
Dear Monika,
We understand that our representative has contacted you and assisted you with your concern.
Is there anything else we may assist you with?
Regards,
Team ICICI Pru Life
www.iciciprulife.com
We understand that our representative has contacted you and assisted you with your concern.
Is there anything else we may assist you with?
Regards,
Team ICICI Pru Life
www.iciciprulife.com
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1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
We have made a note of the details. Our official will get in touch with you.
Regards,
Team ICICI Pru Life
www.iciciprulife.com
We understand that our representative has contacted you and assisted you with your concern.
Is there anything else we may assist you with?
Regards,
Team ICICI Pru Life
www.iciciprulife.com