[Resolved] ICICI Prudential Life Insurance — Undisclosed policy charges & lack of response from customer service

 
3 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Raja Vaidyanathan
On my recent visit to india i was advised to invest in an icici ulip policy and was explained all the benefits but was never given the details of the hidden charges of investing such as premium allocation charge, mortality charge etc. I discovered these charges when i receive my policy document and first premieu receipt. Since there was a 15-day cooling period where i had the option to cancel the policy i got in touch with the customer service email [email protected] asking them to either cancel the policy or at least let me know how to cancel it. However after multiple reminders and a week later no response or acknowledgement was sent by icici pru.
Complaint marked as Resolved Feb 13, 2017

Complaint Status


[Jan 07, 2017] ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
Verified Support
ICICI Prudential Life Insurance Customer Care's response, Jan 13, 2017
Dear Raja,

We regret the inconvenience caused. Please share your contact/policy details for us to assist you with your concern.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Policy no 16732477 by name of Mr Hari singh deposited rs 500000 in 2015 against premium of above mentioned policy but till this time they neither deposit nor refund this amount in my account please inform your office at sector 29 gurgaon for immediate action
ICICI Prudential Life Insurance Customer Care's response, Feb 7, 2017
Verified Support

Dear Hari,

We have made a note of the details. Our official will get in touch with you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
ICICI Prudential Life Insurance Customer Care's response, Mar 2, 2017
Verified Support

Dear Hari,

We understand that our representative has contacted you and assisted you with your concern.

Is there anything else we may assist you with?

Regards,
Team ICICI Pru Life
www.iciciprulife.com
Premium is being debited to my bank a/c twice.
kindly correct.

Monika Sharma
Mob.[protected]
Email - [email protected]
ICICI Prudential Life Insurance Customer Care's response, Feb 7, 2017
Verified Support

Dear Monika,

We have made a note of the details. Our official will get in touch with you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
ICICI Prudential Life Insurance Customer Care's response, Mar 2, 2017
Verified Support

Dear Monika,

We understand that our representative has contacted you and assisted you with your concern.

Is there anything else we may assist you with?

Regards,
Team ICICI Pru Life
www.iciciprulife.com

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    ICICI Prudential Life Insurance - Undisclosed policy charges & lack of response from customer service