[Resolved] ICICI — unauthorised charges on my bank account | |
I'm having a salary account with icici for more than a year now and i also had a subscription of apple music which gets renewed every month on 15th so, as usual in the month of april i made sure that i have sufficient amount in my account on 15th for the transaction to go through and it did. So i continued using apple music for one more month and then cancelled the subscription in the month of may. That icici account was not my primary account so i never used to maintain money in it. In the month of may, my friend transferred me a total of 750 inr. I wanted that amount in my icici account because i needed to make a payment from there. The moment i received the amount i checked my account balance i was shocked it was showing 'zero'. I checked the account statement and found out there are 25 posdec charges dated for the month of april. I downloaded the statement and got in touch with the bank they said auto debit was attempted by apple and due to insufficient amount in the account we charged you the fine. So i got in touch with apple to get clarification as to why they attempted debiting amount when it was already paid for. After having a conversation with apple they said that they could not find any record of the attempt. So i called up the bank again and asked for a proof which shows that apple tried debiting that amount from my card. The representative was very rude and started shouting at me and said they can't provide me with the details and just hung up the call. The total amount deducted for the same was of 750 inr. Now i'm hanging in the middle with no clue to how to go about it. Both companies are not helping and during this critical time of financial struggle i can't let go of that 750 inr. Please help me and try giving me a resolution. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Jun 04, 2020 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |
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