[Resolved]  IDBI Bank — Debit card transaction refund status

Address:

Mysore, Karnataka, 570009

Hello,

My Account Number is [protected]. I made transactions on 31st March 2017 of Rs. 2894.22/- 3 times at Entropay.com Website with my Debit Card ending with 5902. The transaction was failed 2 times, only 1 transaction was successful. But the funds were debited on 2 failed transactions also. I enquired the website about the transaction and they said me - The funds will remain authorised at your bank until they release them, depending on their own rules on authorisations. This is a standard procedure and once the pre-authorisation has expired (normally within 6 business days, but can be as much as 30 days) the funds will become available on your personal debit/credit card again.
Please note that some banks will hold the funds for up to 30 days as under Visa regulations, the merchant (in this case, EntroPay ) has up to 30 days to claim the funds.

Though I have received one refund of 2894.22 on 28/04/17 but I'm yet to receive one more refund. It's already more than 30 days now, so kindly look into the issue and address me. I even mailed to the customer care but I was completely unsatisfy with the reply I received.