IDBI Bank — huge time taking for documents surrender also for proving list of documents and pre closure request

Address:Hyderabad, Telangana
Website:www.idbi.com

Dear concern,
1) i have an home loan a/c [protected] with idbi bank. I have approached basheer bagh, hyderabad home loan branch for list of documents and pre closure request by paying rs.1180/- cheque which got credited to idbi bank also on 17.10.18 and then i have inquired whether i can get the requested documents on 22.10.18 their from office execute mr pavan said their sales closing started hence they can not provide these documents now. Again on 01.11.18 when i contacted him he said this week i will receive. Today on 12.11.18 still he is saying they have not received the requested documents. I am surprised these documents how many day it will take normally. Is idbi bank customer service so poor? For my own documents should i wait more than month time.

2) i am going for balance transfer to bajaj and paid the out standing amount through cheques to idbi and its credited on 2.11.18, the executive simply asking me to contact after a month for the original documents surrender. I am unable to understand will it take so much time for getting my documents.

I am requesting the idbi bank to clarify on the timelines to get the above documents in 1 & 2.
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IDBI Bank customer support has been notified about the posted complaint.
Dec 04, 2018
Updated by satishkumar2007
still no body contacted or replied to my query. IDBI is very careless bank. after i requested my home loan documents from bank and paid all the outstanding not its one month. still they are saying that another 10 days time required to handover the home documents to me.

you can see the receipts from idbi back for all the cheques paid to idbi on 1st november.

is there anybody to help me to get my documents faster. please respond.

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