IDBI Bank — non refund of erroneous imps of rs 6500

Address:	IDBI Mumbai, Mumbai City, Maharashtra
Website:	www.idbi.com/index.asp

I have saving account with kotak bank. On november 07 2018, i erroneously transferred rs. 6, 500 vide reference number[protected] and imps number[protected]. I have made an error and wrote 071 instead of 017 in beginning of the account number. However name of beneficiary ifsc code branch details were correctly mentioned.

I have submitted a written request with operations head kotak mahindra bank fort branch on november 09, 2018. Further they have sent mails from november 12, 2018 to idbi and on november 26, 2018 to bankura branch and i personally spoke to mr. Tamal from this branch. However there is no sort of cooperation from any of the branches. Branches say ho can refund but we as outsiders cannot contact ho and bankura branch has extremely unprofessional and non cooperative behavior. Request for refund as its been 196 days of intimating the bank and there is no progress in the matter request you to refund rs. 6, 500 and mail me the contact details of the concerned person.

I have spoken over call to call center mulund west branch cuffe parade branch and bankura branch and its surprising that still i am told contact ho where there is no way to contact ho and branch by itself is not taking any initiative to refund the money. Further mr tamal has strictly told that he cannot help in the matter.


Kindly look into the matter and refund my money at earliest.

Also, i am referring to

- my request letter submitted to kotak mahindra bank, fort on november 9,
2018;
- mails sent by kotak mahindra bank limited end number of times;
- my teletalk with idbi branch managers of mulund, cuffe parade branch,
Bankura branch;
- my teletalk to idbi customer care end number of times;
- updating complaint on your portal;
- my mail on fri, nov 30, 2018 at 1:26 pm,
- visit to cuffe parade branch on november 12, 2018,
- mail on : dec 11, 2018, 4:37 pm,
- dec 26, 2018, 10:41 am;
- subsequent visit by my parents / acquaintances to idbi branch, belapur

Its been more than 196 days.
Request you to refund the money.