IDBI Bank — Not informing about minimum balance and unjustified penalty

Address:	New Delhi, Delhi, 110024
Website:	www.idbi.com

Dear sir,

I have a current account in idbi, lajpat nagar, ring road branch.

I had not received any information to maintain a minimum balance of rs 10, 000 at the time it was made applicable and i was told that i have

Even today i do not receive any important information through the registered email address and every month i have to pay a penalty.

I would request you to wave off the penalty applied to my account as i was not informed timely through the email. I called up the bank and mailed it to them but no body is listening to my request to wave off this amount. I found the emloyees are rude over the phone and not ready to listen to me. I tried writing to the manager as well but no response has been received.

It was only after my complain through email that i started receiving the information through the phone number registered and still not on email.

I feel that the system of working is not efficient, at least in this branch of your bank.
If this is the case then i will close this years old account with you and shift to some other bank.

There was also a change of telephone numbers of the bank which was not notified to me. As a customer it is my right to get the information about such changes.

It is your duty to make sure that the information has been communicated well to the consumers and sending the message when the phone is off is not the solution for which your emloyee have shown me the proof that sms was sent to me.