IDBI Bank — regarding mobile number updation

I submitted account updated form on around 13 feb.
Still my mobile number is not updated from their side.
I visited once again to confirm and the lady at the counter said they are having software issues.
This software issue will be there for how many years?
As my mobile number is still not updated.
Should i take leave everytime from my office and go their office just to here they have software issues?
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Sir,
My account no. Is [protected] named Swatantra Kumar Jain. I tried to withdraw Rs. 1500 from Citi Bank atm Fursungi, Pune at 5:46pm on 1st March 2020 but it said transaction failed and some arbit no. was written on slip. But when I checked at home, 1500 was debited. And money have not reverted yet.
Please look into this Matter

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