IDBI Bank — updation of loan account after prepayment

Hi,

I have my loan account from nehru enclave, kalka ji, delhi 110019.
Due covid 19 lock down, i submitted my pre paymnet checque to idbi bank greater noida, branch (Krishna apara block f, alpha ii) on 05june with details mentioned in form, i have photocopy of those form.

Amount was deducted on 8th june & 9th june. But it is not updated my loan account.

I also shared with detailed information to assetcare, replied to contact branch where cheque was summitted.

Now i moved to pune.

Please suggest how i can resolve the issue of communication between two branch of idbi bank.

Thanks & regards
Atul kumar