[Resolved] Idea — 53010

 
2 Reviews
 Raku Hoshi on Jun 16, 2018
I received a message from 53010 stating "dear customer, you have been charged rs 10 and your current balance is rs xxx". Without my permission they just deduct my balance and i didn't get any details regarding the deduction of my balance. So i called the idea customer care, and they say that i had purchased the game but i didn't purchased any game. The phone which i am using can support only one game. I. E snake game, it does not have the facility to install the game or app. So i called up idea customer care again but they keep on saying the same again and again that i've bought the game. Didn't get any solution from customer care and refund of my balance and its not helping. Need a solution.
Complaint marked as Resolved Aug 20, 2018

Complaint Status


[Jun 16, 2018] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Jul 20, 2018
Dear Customer,

Apologies for the inconvenience caused. As per our records, request was raised for refund and the same has been credited in your account as on 17/07/18 for the mentioned number.

Regards,
Neha
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Unauthorised charges of vas charges on my bill which i cant use.waiver off on my bill.[protected]
Idea Cellular Customer Care's response, Jul 20, 2018
Verified Support

Dear Customer,

Apologies for the inconvenience caused. Kindly share your alternate number to get in touch with you for your concern.

Regards,
Neha

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    location
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    Idea - 53010