[Resolved]  Idea Cellular — 53010

I am receiving msgs every next day rs 10 rs 5 is deducted. Now the balance is left rs... As per customer care this is charged when clicked on game link, whereas I haven't clicked on any link. I think it is a new way to earn money. I need a resolution and my money back or I am going to stop using idea services, bcz there are still other service providers who are excellent in services and doesn't charged unnecessary unauthorized money
Was this information helpful?
No (0)
Yes (0)
Nov 21, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset.Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate Also, we've informed you to kindly activate Do Not Disturb service to avoid the inconvenience. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

Regards,
Prajakta
Complaint comments 

Comments

I am receiving msgs every next day Rs 3.00 is deducted. As per customer care this is charged when clicked on game link, whereas I haven't clicked on any link. Its a LAVA keypad phone, I think it is a new way to earn money. I need a resolution and my money back or I am going to stop using idea services, bcz there are still other service providers who are excellent in services and doesn't charged unnecessary unauthorized money.

Regards
Ravi Kumar

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16712
    Pending
    793
    Resolved
    9871
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information