[Resolved]  Idea Cellular — 58595 from this number msg directly come to my inbox

Address:Nagpur, Maharashtra, 441110

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I am daily received a msg to my inbox from 58595 number..
Idea customer care said please block this msg... But it comes from their server why they didn't stop the msg directly... I have already activated my dnd from last 2 years
If idea technical team put their efforts then they can easily remove it from server
My number is [protected]
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Jan 20, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2017
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. Also, we request you to write to us within 7 days of received promotional SMS or Calls in below format.
.Date of call/SMS (Mandate)
.Time of Call/SMS (Optional)
.Content of call/SMS (Mandate)
.Number from which call/SMS received (Mandate)
.Request you that if You get SMS in future please raise complaint through Idea website or may call on 1909 DND helpline number.
.Time of Call/SMS (Optional)
.Content of Call/SMS (Mandate)
.Number from which Call/SMS received (Mandate)
.Requesting you that if you get any SMS in future, please raise complaint through Idea website or you may call on 1909 DND helpline number.

Regards,
Sneha
Complaint comments 

Comments

Dear sir/madam
Please send me last 3 month incoming and outgoing calls for my mobile number [protected] so please send me
My mail id [protected]@gmail.com because my phone is restarted today and all storage data are deleted. The contact memory also erased from phone memory so please send me details of my mail id

Regards
Geetha
Idea Cellular Customer Care's response, Jan 4, 2018
Verified Support
Dear Customer,

We would like to inform you that you can choose to get your outgoing call details by availing ebill. For the same, SMS to be send from your idea contact number in the format of EBILL < Space> MONTH to 12345. For Eg: EBILL <space> JAN. Also you can get ebill by registering mail id with us, kindly send EMAILID<space> your mail id and send it to 12345.After updation of emial address, you can mail us at [email protected] mentioning the month/ duration for which bill is required. 

Regards,
Neha

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