[Resolved] Idea Cellular — [protected] number is not mine bill is coming to me from last month i have discontinue 5 to 6 years back
New Delhi, Delhi, India
BaBalak Ram Mehta on May 15, 2019
Dear sir idea cellular number [protected] was in my name 5 to 6 years back and same i discontinued that time. But it is matter of surprise last month i have got a bill and bill was paid by my credit card automatically. I have not start this number and not using it. But company is sending it to me.
Today i have complained to [protected] and tell my problem to customer attendant. But no solution she told me to go to idea shop and pay bill and then this number will end.
This is matter is very surprised i have no this number whose permission it start and why should i have to idea shop.
Please solve my problem.
Complaint marked as Resolved Jul 6, 2019
[May 15, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified SupportIdea Cellular Customer Care's response, May 25, 2019
As per our recent communication, we've informed you that there is no request found for disconnection of the mentioned number. Hence, the bill has been generated as per bill plan rental. Also, as informed kindly share us the communication details for your disconnection in order to assist you further.
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