[Resolved] Idea Cellular — activating unwanted apps and deducting money

Maliumesh

from Kagal, Maharashtra

Address:

Pune, Maharashtra, 411004

My number is [protected]. Since last 3-4 days i am getting sms from 54300 stating name of any application like fashinz etc and trying to deduct money every time. I have never requested for any application. Please check my recording log and stop sending such apps activating service and stop deducting money from my account. It is disheartening to receive such malpractise service from idea.

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Jan 26, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Idea Cellular Customer Care's response Dear Customer,

Your concern is in progress under ref no[protected] & you shall be updated on the same shortly.

Regards,
Hitesh

Verified Support

Dec 24, 2017

Idea Cellular Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you. We have also taken note of your feedback for further improvement of our services. Also we would like to inform you that due to VAS services activated through WAP, your balance got deducted. Kindly dial 155223 or *121*46# to deactivate the same.

Regards,
Neha