[Resolved] Idea Cellular — advertisement in spite of subscribing to dnd

alwynleo

from Noida, Uttar Pradesh

Address:

Thane, Thane, Maharashtra, 400604

In spite of subscribing to do not disturb, idea cellular still sends offers and promotions as well as suggestions to recharge which is not necessary because i have recharged with 1699 inr and validity gets over on april 2020. I understand the need for the company to make profits but it is an unethical practice to keep sending promotional offers when i'm clearly not interested in them. I've attached a picture herewith which shows i've already subscribed to do not disturb as well as idea's promotional offers being sent in spite of the dnd.

+1 photos

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Jun 29, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 26, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've raised your concern under ref. no.[protected] which is expected to be closed by 30/05/2019 05:00:00 PM and[protected] which is expected to closed by 03/06/2019 08:00:00 PM. Your patience & cooperation is much appreciated while we work on this.

Regards,
Lakshmi

May 31, 2019

Updated by alwynleo Idea seemed to not send any such sales promotion messages for a while, it had been restarted once again as noticeable in the attached screenshot. Please provide a permanent solution if possible.

Jun 04, 2019

Updated by alwynleo Complaining to Idea seems useless, I'm still getting Idea's own advertisements as well as external ones, I'm not sure how seriously Idea takes TRAIs rules but I might apply for appeals there.