[Resolved] Idea Cellular — after 4g sim upgrade, messages are not being received

Ebez George

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110019
Website:	www.ideacellular.com

I updated my idea 3g sim to idea 4g on 6 July 2018 from an Idea Outlet in Noida. I started using the new sim and now I am unable to receive any incoming messages. I use this number for my day to day activities as well as money transactions, as this is my primary number.

I contacted the customer care, and they said that it will get activated within 24 hours. It has been past 24 hours and still no positive response.

I tried the MNP for which I did not receive the MNP reference number. Later I receive a call from MNP department of Idea, and I told them the reason for porting, and they told me to manually select the network and switch off the phne for 5 minutes and then switch on. I tired this as well, but no luck!

Kindly do the needful as this is causing a lot of trouble for me.

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Jul 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, you've confirmed that your concern with regards to SMS issue has been resolved.

Regards,
Neha