[Resolved] Idea Cellular — after recharging, no service as per promo offer.

konnur_shridhar

from Mumbai, Maharashtra

Address:	400606
Website:	[email protected]

I am shridhar k. Konnur, subscriber of idea mob. No. [protected], had recharged rs.194/- on dtd. 10.09.2017 after receiving the sms promo offer for unlimited loc/std calls & internet 1 gb data for 28 days. But they are stopped the service within a week. After contacting customer care, they said that there is no such offer in your idea number. But still we receiving same promo offers even after. We have sent the request mail along with screen shot of sms's containing offers to them.
Now they are not ready to continue the stated service for 28 days as per their promo offer.

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Oct 27, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 23, 2017

Updated by konnur_shridhar Today also I received same promo offer SMS

Verified Support

Sep 26, 2017

Idea Cellular Customer Care's response Dear Customer,

We understand how frustrating that can be. As checked, your ref.no[protected] for benefits not credited is under process and it will get resolved soon.
Kindly give us some time to get this resolved.

Regards,
Nehanka

Sep 27, 2017

Updated by konnur_shridhar Dear Sir,
Still they are sending same offering SMS's to do more value of recharging amount till today instead of resolving the matter.

Thanks