Idea Cellular — amount rs 398 debited from my account but recharge not done

 
1 Review
 Akil Vohra on Jan 12, 2019
Dear Sir
My sbi account debited rs399 but recharge not done I do online recharge on 12th January, 2019. Before that I also do online recharge but I not face any problem but this time faces difficulties and it's not good.
So please solve the issue ASAP.
Thanks
Akil

amount rs 398 debited from my account but recharge not done

Complaint Status


[Jan 14, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Jan 18, 2019
Dear Customer,

As per our recent communication, we've informed you that there is no such recharge is reflecting in your account for the mentioned date. Hence, we request you wait till 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge within 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.

Regards,
Lakshmi
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    Idea Cellular - amount rs 398 debited from my account but recharge not done