[Resolved]  Idea Cellular — another fraudulent activity by idea

Today, i've recharged a 75₹ pack with 300 minutes for 28 days on [protected]. I got 300 minutes as expected.

Later i did a 10 seconds call just check seconds or minutes would be deducted, and guess what 1 minute have deducted just for 10 seconds.

Question is company like idea if offers something then why just can't they fulfill in real?

Also about this, no where is written where customer can know about its terms and conditions. Their customer care gives falsified information including senior department.

They simply don't care to tell customers about their packs and plans.

I don't need any favour, i just wanted to express myself so i do.

Porting is an only option just to stay away from fake company where they don't respect customers except their own made policy which they only knew in reality.

Thanks for giving such bad experience once again

For your kind information, you can the screenshot of pack on your website idea cellular which i activated, you can see no where is written that you will be charged per minute if you used either 2 seconds or 1minute.

Simple, you deserves to loose a customer, bcoz you thinked customer is fool.
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Aug 26, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per recent communication, the tariff plan has been explained to you and feedback noted as to explain the plan details well in advance in future with terms and conditions for you to have an uninterrupted services of idea.

Regards,
Neha
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