[Resolved] Idea Cellular — Auto deduction for mydala value pack | |||||
Recently, i received a sms from idea cellular stating: Dear customer, Thank you for downloading mydala powered deal from mydala. You have been charged rs. 29 Your balance is rs. 52.73 I don't know what this mydala is, i had neither visited its website nor idea cellular website. Idea automatically activated the service and when i called them on 198 and then pressing 1-4-0 they had only one sentence, "you have downloaded my dala value pack and ₹29 has been deducted for the same." When i asked for what's the use of the service, even they don't know what this service is. They are providing a service and even don't know it's use. They only said that you have downloaded mydala value pack, but in reality i hadn't. They only know one thing about this is that a download naming mydala has been performed for which we have deducted the money and they don't know what this download is, how this get downloaded, how to use this and what is its service. Actually i have an unlimited 4g data pack activated on my idea no worth ₹349, so everybody knows if i want to download something they why would i use idea, i will directly download it from play store. On further searching on google, i found around 5000 complaints about this mydala service and all of them belongs to idea cellular. I found that this is a promotion service from idea whose lisence is even expired on 31st december 2016 and idea is still providing it. I am using idea from around 5 years and haven't had any problem but this time they broke all the records and said only one sentence, "you have downloaded mydala value pack and has been charged for the same." How to believe on such a service provider like idea cellular which even don't know the use of the expired licence service provided by it. They only said call 121411 for more information. I even know that writing this complaint will not make the idea to listen to my words, but still i have e some hope on indian judicial system that i will get justice. The only i want is my balance of ₹29 refunded to my mobile no [protected] and an apology call from idea cellular. If the above said is not processed within 10 days, i am surely going to a fast track court. It's not about the money, it's about a non-sense service. Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 03, 2017 Idea Cellular Customer Care's response Hi Shivam, We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Paras Apr 05, 2017 Updated by ShivamGoyal1899 Recently, I got a call from Idea Cellular.They only know one thing that I have used the service and no refund will be given. Around from three days they are calling me and saying the same words like a parrot that you have used a non-sense service called MYDALA and this could not be refunded according to their rules. I have already stated that I have never used such a service and is wrongly deducted for a charge of ₹29. I have also received a message which I am enclosing here: Dear Customer, Your concern for wrong deduction could not be resolved. Kindly contact customer care. SR 1-[protected]. Thank You  Verified Support Apr 05, 2017 Idea Cellular Customer Care's response Hi Shivam, As per your telecon with our customer service associate, we wish to affirm that your concern has been acknowledged and a complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline. Regards, Abhijit Verified Support Apr 09, 2017 Idea Cellular Customer Care's response Hi Shivam, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Maroof | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id. [protected]@gmail.com
Thanks & Regards
Vimal Jagtap
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards,
Maroof