The idea company is deducting the balance from my and my dad account continuously times from my numbers. When i call to customer care that to give me the confirmation email that this offer is applied from my side they also not give the confirmation and they told that this offer is activated from web but we don't do this. Our contact numbers are [protected] & [protected]. Also in my mobile number [protected] for the first time activation they haven't sent any message or confirmation that this offer is activated. The offer is renew today[protected] in my number and they deduct 35 rupees from my balance. This is the 2nd time cheating in my Number.
Was this information helpful?
No (0)
Yes (0)
Feb 8, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2017
Idea Cellular Customer Care's response Dear Customer,
Apology for the trouble caused. As checked, we have already processed waiver with regards to VAS charges for [protected] . However, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same for [protected]. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.
After my complain here they are sending me the messages of the all the balance cut which is like if i use my internet then after some kb or mb they are sending me the messages. Bloody Rubish Company as i had recharge for the 3 months plan i have to continue till 3 months..
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Sorry for the trouble. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest.
Regards,
Lakshmi.