Idea Cellular Complaints & Reviews

I was out for 4 days and i regularly called d executive to update my details as my internet was not working.
I told them to send me d new internet settings but they didn't took care.
Also they didn't picked my phone when i called to tell the abut it. Approx. 20 times

Was very inconvenient for me without net to travel instead i had to buy a new jio connection because of idea.

Hello idea team,
I am a post paid customer with number [protected] from last 7 years. Today I went to idea store and requested for a nano 4G sim for my new mobile. I have submitted my Id proof at the store and the guy told that with in 3 hrs my new sim will be activated after a verification call. I got a verification call from your employee Balakrishna and he asked for address confirmation. House number in my proof is 4-32-246 and in idea database it was 4-32-346 due to wrong entry at your side. Due to this, verification department rejected my request and I couldn't get my sim activated. I don't have any other alternative sim. This is your problem due to wrong data entry but still customers like me are suffering and this is a bad customer experience. When I called customer service they didn't provide any escalation matrix to escalate this and I found the details from Google and sending this. I need to wait till tomorrow and what abt me if I get any emergency calls. This is very very bad customer experience and hope you will take some action on this. And I am expecting some reply for this. If not I don't want to be with idea and suggest the people not to prefer idea at all if this continues. This is 2nd time I am facing issues like this.

I have a postpaid connection and I am getting calls daily from payment department as to when will you pay the bill though due date is 10 days away. I tried registering complaint on 198 for 2-3 times. They say they can't log a complaint. They will just share our feedback with the payment department. They assure us that it won't happen again, but the very next day someone from payment department calls again twice or thrice for the same thing. This is such a harassing thing and it needs to be resolved ASAP.

Dear sir,

i should be call details of this no. [protected] please fullfil information of outgoing and incoming call details of one month that no. on urgent basis in my e-mail address. i am waiting for your reply as early as possible.
i requested please imidiataly.

Dear sir,
I m using ur cell no [protected]. Pls send incoming & outgoing call details for 15 days to my email id i have lost my mobile
I need some contact numbers and information from details. Sir please send the details of outgoing and incoming calls for fifteen dayz
Thank u so much

Dear sir / madam

I need duplicate bill copy of my idea mob. no. [protected]
my email id is [protected]@vikrantroadlines.com

please send me duplicate copy of bill immediately soi can pay the bill.

thanks

I have got a corporate plan [protected] i specifically took voice plan. Idea has billed me Rs. 400/- for 100 DATA. i have tried to send an email through customer care. but haven't received any reply. my bill date is 18th of August, 2016. Please rectify the bill before my due date so that i can pay the correct bill amount. i have sent emails and reminders to idea regarding my complaint but till date there is no response.

regards,

Krishna

Idea cellular — billing error


1. Reference is made to my idea mobile # [protected].
I submit the following for your kind necessary action:-
I. I have been charged rs.112.90 extra in the name of feature charges (Gprs core service_sb_0_acc_250_289)
Ii. I have been charged rs. 346.840 extra in the name of data pack pro-ration #
Iii. I have been charged for 298 sms. Want details to whome i have sent this much sms
In view of the above you are requested to kindly rectify the billing error and present the correct bill enabling me to pay the same asap.
I look forward to receiving a rectified bill.


Regards,
Suraj khopkar
[protected]

I am using idea postpaid. i am paying all bills in advance but my service has been blocked.
as i am an senior citizen i am not able to roam idea office continuously.
now service provider telling that another number is also connected with my id and that number not paid the bill so they barred my number.
i dont know why they barred my number as i am paying the bills in advance.
i contact to the idea agent but not getting proper response.

Please we want call detail and sms detail of my idea no. [protected] from 10.08.2016 to 06.09.2016. Please provide us details to my e-mail id - sanjay.[protected]@yahoo.in

Idea prepaid — need to block sim card

Sir,
My name is leela rani and i have lost my idea prepaid sim card.
O, i want to block my sim card immediately, so that anyone cannot make use of it illelegly.
Please acknowledge me asap.
I shall be highly obliged to you for this kind work.

My number is [protected]
Currently, i am in nellore, gandla street.

I had requested for withine idea portability on 5th aug from mp circle to maharashtra circle. Got sms confirming portabilty acceptance and activation by 10th aug 10 pm. On 10th my old sim deactivated, but without activating my new sim. When contacted idea office, it was of no use and today 16th aug still sim is not activated.

Poor service by idea office and customercare in pune maharashtra

I using idea sim card no. [protected], please i want incoming & outgoing call details in my email id. From last three months kindly provide me this is my no

I was checked my internet offer today, i got an offer for 148inr for 1gb 4g, & 3g, after 10min min i arrived a shop and i recharged with 148, but i received only 600mb of data, for the complaint i called 198 threw my idea phone, but the man who pic my call he said the offer is not avail now, i said i got an offer thats y i recharged, after he transfered the call to someone i waited for 25 mins after my call was connected, and i explained all thing to him again he simply said 'sir by your mistake (symbolically) you did recharge for 148 but the offer isn't available for u at the movement he distracted my mind, I'm totally irritated and disgusted because of those peoples behaviour, i not a fool to put my money on waste thing, i have a whole record of the entire conversation, i need my data refund thats it i want.

Please deactivate my all vas services. Several times i send the toll free no. But they r not accepting to deactivate. Everytime message comes i have not done the activactivation properly. I did properly the no. They sent to me. They have deducted rs 75 from my account. Please credit the money back in my account. Without my knowledge they did this. Please stop the wrong practise

I have recharged 251 for 3gb 2g data. But i converted it into 4g and my data is overlapped by the go4g offer. Please give back my net data. My number is [protected]. So i wanted my 3gb 2g net pack back in my account. Please send me your contact number to give you more detailed information. And if don't resolve my problem then it will become problem for you

Hi,

From 10/8/2016 we are not getting coverage in idea phone network. Idea has shot down the nearby tower.

The location is ta pai management institute, hostel 5
Badagabettu road, manipal, karnataka, 576104

Idea has no option in their complaint registration system to register the network issue. Here in our campus at last 100 students has idea network, none of them are getting signal. Please look into the issue.

Thanks and regards,
Sourav dhar

We have taken CUG connection from Idea Cellulars. On daily basis we are getting calls from Idea Cellular sales team to increase the no. of connection. Since we do not have any further requirements we had been denied them. Off late we are receiving calls from a particular lady who had been pushing hard to sales the new connections. When we asked us not to give any further call she started using slang language.
We had complained to idea peoples but we are getting the calls from the lady and idea employees are not taking any action.
I do have the recording of the lady and the words which she has used

I faced many difficulties because of no network connection inside my house, I can't even able to hear calls inside my house.I can't even able to use internet inside my house.I had to go ouside from my house for using internet.My residential address is T-463, Baljeet nagar, New Delhi-110008..Please provide tower facility near my resident.Please solve my problem as quickly as possible.

The company's payment system was failing every single time for my outstanding payment. I shared the screenshot of the error as well but they are not listening and continue to send me those legal notices.