[Resolved] Idea Cellular — bad network issues, false promises, unethical behavior | |||||
Last few days i had been complaining about idea network. A person was send to confirm and i was promised that a instrument will be attached to improve network and the cost will be taken care by idea. I was constantly promised by many representatives of idea call center for this resolution and was asked to wait for it. I had asked call center to send a mail detailing this solution. But it was not done. In the mean time i was asked to pay min rs.50000 by idea store manager for that resolution. I complaint immediately about this to idea. Now (19 may 2018-around 8.30pm) i had a call from idea-[protected] (Miss. Bhaghyeshri and mr. Kiran) telling me that no resolution will be provided. For repeater to be applied my bill should be more than rs.25000. Why idea gave false promises? Why lies? Idea wasted my last 15 days, who is going to compensate it? Calls to idea call centers are paid? Is idea going to compensate my bill? The worst part are all the lies. How can idea be so blatantly unethical? If my bill is rs.100, i wont be provided with good network? Is this idea service? Idea appellate authority is also not responding to my complaints. I just want my network improved. Thats the least idea can do Was this information helpful? | |||||
Jun 20, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 20, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We request you to provide us the customer representative name or number and date on which the concern person had visited at your place/ location for the network concern along with the customer care executive name and number on which number you've communicated for the same to assist you further. Regards, Lavina | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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