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[Resolved]  Idea Cellular — balance deducted by nazara

My mobile number is [protected]. I recieved a message from idea saying Dear Customer,
thank you for downloading Animation from Nazara.
You have been charged Rs. 14
Your balance is Rs. 0.95.
I just can't believe it. Since there is no easy way to connect to them via customer care or their app, I'm posting it here. I want it resolved. To be clear, I don't even know what nazara is. And thinking about it, even after all these complaints, idea still didn't cut their relationship with them or block them, it seems they are at a loss with ideas to make money. Resolve it before I change my carrier. This is not the first they have deducted money automatically and this will not be the last. Atleast jio is honest and upfront.
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May 17, 2018
Complaint marked as Resolved 
Mar 27, 2018

Complaint Status

Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the trouble caused. As checked, you have been charged for the content downloaded from your end also same was utilised. Hence, we express our inability to provide the refund. However to avoid the inconvenience, you can dial *121*46# or sms STOP and send it to 593350. For further assistance kindly dial 198 or 12345.

Regards,
Neha
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    Idea Cellular
    Customer Care Service
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    Complaints
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    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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