[Resolved] Idea Cellular — balance deducted from bank but recharge not done

Vishalg842

Address:

Vijay nagar near pnb branch of gaus ganj gangi road ara, Bhojpur, Bihar, 802301

My idea mobile #[protected] i made a online recharge 119₹ through my idea app and paid through phonepe upi. Money deducted from my account but recharge balance not credited into my mobile. When i call customer care they said if recharge is not done and your amount is deducted from bank so we can not do anything. Then where my money gone my transaction id of payment - (Icidcfa2b4a455841e988ca320200ee69c1) if recharge is not done please refund it. That is gone to you but you not confirmed the recharge. You take my money in your account but not recharge please refund it to its source.

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Apr 16, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We've informed you that the there is no such recharge is reflecting in your account for the mentioned date. Hence, we request you wait till 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge within 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.

Regards,
Lakshmi