[Resolved] Idea Cellular — Balance deduction - FRAUD

NANA KHOT

from Punalur, Kerala

Address:

Belgaum, Karnataka, 591214

My mother using Idea number [protected] (Karnataka Circle) and she rarely use this mobile. To my surprise her mobile balance deducted twice on 18 Dec 2016 for Rs50 + Rs50. When I come to know on deductions, I called customer care thrice on 26 Dec 2016, 9:22pm in hope that they will help me. This is first time I came to know that Idea is having so pathetic customer care service. They just told me that deduction is for VAS service or some game activation on which I have told them that there is no activation from our end. Also they have assured me that I will not get refund even though I have not activated this service. I simply requested them that if they cant help me then please at least help me to register the complaint, after that they just disconnect the phone or keep it on hold. Why you kept such puppets?
Please remember that we are paying to get the quality service, if you cant provide good service then please disconnect this number immediately.
This I consider that Idea is duping customers hard earn money... This is big FRAUD by Idea Cellular..

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Feb 8, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Dec 30, 2016

Idea Cellular Customer Care's response Hi Nana,

As per your telecon with our customer service associate on 30th December 2016, we wish to affirm that your concern has been acknowledged and complaint for VAS activation has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas

Verified Support

Jan 06, 2017

Idea Cellular Customer Care's response Hi Nana,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi