[Resolved] Idea Cellular — balance deduction from idea

Punit Sinha

from Noida, Uttar Pradesh

Address:	Alwar, Rajasthan, 301705
Website:	www.ideacellular.com

Balance deduction of 7 rupees on 14th feb.18 at 12.44 am from my mobile phone no [protected]. I have not downloaded any game but message received from idea that balance deduction for game downloading. This is like a fraud that deduct the balance without any reason and left the message that you have download. Talk to customer care they are not refunding my balance.

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Mar 18, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the complaint was raised towards the deduction done for the mentioned number and the same has been concluded that our team tried reaching you for your concern but you weren't contactable. However, as per our record you've been charged accordingly towards web content download on dated 14/02/2018. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Lavina

Feb 15, 2018

Updated by Punit Sinha Dear Lavina,

I am not satisfy with your reply, as per your record deduction was done for charged accordingly towards web content download on dated 14/02/2018, but this is not true, its a false statement by idea, because my phone was not in use at 12:44 PM, i was sleeping & in morning i checked my mobile and know about the deduction by idea & seen the message by idea for deduction .

so please refund the deduct amount.
its is a big fraud (theft) done by idea, all the time they deduct the balance from cell phone & left he false reason message. i have join idea on 1st feb & face the same issue 2 times in 15 days.

Regards
Punit Sinha
[protected]

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Comments

hridayb153

from Contai, West Bengal

Dear Sir,

I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id.

Thanks & Regards
Mousumi mallick

Idea Cellular Customer Care's response, Feb 15, 2018

Verified Support

Dear Customer,

We would like to inform you, that the number provided from your end isn't reflecting. However, to get the call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send an SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If your e-mail id is not registered with us first register your e-mail id follow these steps i.e. send EMAILID<space> e-mail address to 12345. For example EMAILID<space>xyz@gmail.com. Also, we would like to inform you that you can check your outgoing call details in My Idea Application or Website. Also, we regret to inform you, that we'll be unable to provide you the incoming call details. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina