[Resolved]  Idea Cellular — bill payment fraud

Address:Amritsar, Punjab, 143001

Dear sir,

I am rishi verma using your idea postpaid no [protected] who i transfer in prepaid, beacuse of billing problem. When i go your office at batala road which is in amritsar 143001 (Punjab). Your customer advisor said to pay the complete bill of my no on[protected] but billiny cycle due date is on[protected]. Your advisor said to pay advance payment of rs 500 which i pay and she gives me reciept. But she did'nt pay my bill on[protected]. She pay my bill 250 rupees on[protected], when i ask her why she did this payment. She said your postpaid to prepaid fee is rs.100 & rs.50 is for sim charges. But in my mail id the idea send me mail of rs 250. They fraud me in my bill payment.

I am senidng you the mail detail & payment reciept which pay to idea store at batala road, amritsar (Punjab)

Thanks & regards
Rishi verma
[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 27, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. We've checked, the payment of Rs.250/- has been updated on 05/Jan/2018. However, the whole amount isn't updated so, we request you to share us the complete store details you've visited for the same along with the customer care executive name and number to assist you further.

Regards,
Lavina
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information