[Resolved] Idea Cellular — billing issue for data use

somnathmatule

from Indore, Madhya Pradesh

Address:

Satara, Maharashtra, 415110

Dear.
This complaint is regarding my postpaid idea connection. First idea gave me free 4g data on 4g network. I started using it. But because of network fluctuation i used 3g network unknowingly and for this they charged me around 600rs. Now they are refusing me to give the waiver. Why i should pay for their network problem. Idea is cheating with the customer, first they says free data and then they charge us by fluctuating network. It's not possible to anyone to check the network every second. I want full waiver of charges including taxes. Kindly do the needful.

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Aug 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Idea Cellular Customer Care's response Dear Somnath,

Please accept our apologies for the inconvenience caused to you and delay in response.we have addressed your concern under 1-[protected] ref number. Be assured, an update for the same will be given as on 27th July, 2017.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

Regards,
Meeta.

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Comments

somnathmatule

from Indore, Madhya Pradesh

Dear Idea. My concern is resolved as you understood your billing mistake and gave me waiver. Now I am withdrawing my complain. Thank u consumer forum.