[Resolved] Idea Cellular — Blocked their services but still billing me

SouviKKRK

from Chennai, Tamil Nadu

Address:

422013

I had a phone no. [protected] of idea cellular which i lost it while moving to a chennai . Then paid all their bills by online transaction . Then I blocked that number. after which i asked their nearby customer care services to close the account so they say they don't have the authorization so i complaint regarding closing my number to their [protected]@idea.adityabirla.com but no steps were taken. Now they send me a bill of which i haven't used a single amount of data. They billed me Rs 554.39 .

If this proceeds further there will be a lot of amount of which i would haven't used a single bit of data as they are not closing the ph no.[protected].

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May 9, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Raj,

Verified Support

Dec 11, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Raj

Verified Support

Dec 13, 2016

Idea Cellular Customer Care's response Hi,

We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Maroof

Jan 02, 2017

Updated by SouviKKRK Hi,
As I am in chennai there were no
Network at all because of Vardah and net connections were down for days. As I have received a call from your side but the thing is that till now you haven't solved the whole problem viz. I haven't used a single bit of data after the cycle i.e. on 26 Oct' 16 .
So now tell me how you can say that I have used anything and make me pay for that. Till 27 Oct 16 I blocked that no. And didn't have that Sim before the starting of the cycle and blocked it before that cycle so no one can use it.
So tell me why should I pay the money because I mailed your company many times to close my account. After closing my account you tell me that you have solved the problem which is not the whole problem .
The money you have charged me for the month in which I haven't used a single bit of data is also the problem.
How can you charge someone who doesn't have the Idea SIM for the whole month and is been blocked?

Even though I was calling for closing my account.

Regards
SOUVIK