[Resolved] Idea Cellular — call barred in spite of bill paid of previous service

 
1 Review
 Raghavendra Mane on Jan 13, 2018
Hi team
I have switched my network from cartel postpaid to idea prepaid.
I have paid all the outstanding due from previous network and submitted the document to idea care.
Without notifying us my calls are banned, this is very pathetic service i an not expecting from idea
I would have receive call from idea that your number will be banned

Thanks.
Complaint marked as Resolved Feb 16, 2018

Complaint Status


[Jan 13, 2018] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Jan 13, 2018
Dear Customer,

We regret for the inconvenience caused. As checked, your services have been barred due to previous operator dues aren't cleared. Hence, we request you to visit to the nearest My Idea Store along with the payment receipt as you've cleared all your dues. Also, requesting you to contact your previous operator for the same and provide us the complete My Idea Store details as you've visited to update your documents and the receipt of the payment done.

Regards,
Lavina
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    Idea Cellular - call barred in spite of bill paid of previous service