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[Resolved]  Idea Cellular — call drop, voice break, no incoming calls

1) whenever i make a local or std calls to any network, the voice is always breaking and the call gets disconnected every time within 10 seconds. This is so frustrating.

2) i am not getting any incoming calls. Whenever anybody calls me, it says the number is out of coverage area. And hence i missing lot of incoming calls.

3) all the above issues are happening from the beginning only when i took the idea sim card. Its around 2 months. And the issue still exists.

4) i already raised complaint about this to customer care, but could not get the resolution.

I request you to please look into this matter asap.
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Apr 11, 2018
Complaint marked as Resolved 
Mar 05, 2018

Complaint Status

Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. As per our record, the complaint was raised for your network concern and the resolution has been communicated to you that we are constantly trying to optimize the sites in nearby area to ensure better coverage and when the site is planned you will be duly informed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina
Complaint comments  2 CommentsShareTweet

Comments

My old numbers are inactive stage those are from idea company . How i can get those number from idea to get activate with new sim cards.i need a solution to get back my mobile numbers to active stage though i dont have old sim with new sim cards i want reactivate my old phone number do this can be done .
Idea Cellular Customer Care's response, Mar 12, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact numbers, for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lavina
My idea sim [protected] is not working, i did link my sim to aadhar in last January after i came to Saudi arabia so i couldnot re verify the sim, now it is not working it showing no service since February 9 2018. Before it was working even in international roaming.
Idea Cellular Customer Care's response, Mar 12, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. We request you to select any given network that is STC, Mobily/ETIHAD and Zain manually from your handset setting in Saudi Arabia. Also, kindly share us your alternate contact number along with the ISD code and below mentioned information to register a complaint for your concern.
1. Complete address of Saudi Arabia along with zip code and landmark.
2. Handset name & model number.
3. Duration of the problem.
4. Have you tried changing the handset and tried checking the status etc.

Regards,
Lavina

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    Idea Cellular
    Customer Care Service
    Customer satisfaction rating
    60%
    Complaints
    16184
    Pending
    1929
    Resolved
    8747
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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