[Resolved] Idea Cellular — change in bill cycle

bsrbhel

from Gwalior, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462022

Sir/madam,

I wanted my bill cycle to be 5th of every month instead of 15th which is as per corporate plan but after repeatedly informing them regarding my limitations when my idea postpaid no. Was activated it emerged out to be 15th of the month. This is pure negligence of team idea towards the requests of their valued customers. Really tired of taking up innumerable issues with team idea and running to idea store for every mistake and negligence of idea.

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Feb 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to visit to the nearest My Idea Store for the bill cycle date availability. If the mentioned date is available, we'll surely assist you for the same. Also, requesting you to provide us the complete store details you've visited along with with customer executive details to assist you better.

Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=madhya-pradesh-chattisgarh

Regards,
Lavina