[Resolved]  Idea Cellular — charged 15 rs fakely

I got a call from +[protected]. It was a recording so i cancelled the call.
I immediately got an sms saying "thanks for downloading sports from one97, your account has been charged rs 15"
I have never downloaded anything on my number [protected] or signed up for any value added services (Vas).

Horrible customer care from idea:
When i called idea customer service, they tried to divert me from the topic by saying that i must have signed up for vas so i got charged.
They are lying. One of their supervisors admitted that they are aware of this issue and have reported it but cannot refund.
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Apr 7, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Feb 19, 2020
Updated by Shobhiy
How can I get review while just updating post.
Verified Support
Feb 25, 2020
Idea Cellular Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta
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