[Resolved] Idea Cellular — charged against prorated overage | |
I was a user of idea postpaid service. Due to some reason i decide to quite the postpaid and port to prepaid idea. Scenario is : my postpaid bill generation date was every month of 4th. It was generated with amount 351.66 rs. I have paid the bill by 352 rs. On the same day i have converted to idea prepaid and also did recharge of 250. I started using idea service immediately on the same day. I have successfully migrated to idea prepaid. Problem is : idea post paid department send me mail and message regarding the bill generated for the month may is 212.72 rs. As i have not used postpaid service any more from the bill generated and bill paid date which is same day. I have checked the bill invoice and found that charged applied on the prorated overage charged on data. I dont understand if i have not used data after bill paid then how can idea applied such charges. Idea send me a legal notice from their advocate to pay the amount. If i dont paid then i have to go in front of judge. Idea acting like poor and chip. If customer want to leave them then they will charged you. Please help me how should i resolve this thing. Was this information helpful? | |
Sep 20, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 20, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further. Regards, Prajakta | |
2 Comments | |
Comments
Network problem always net is sooooooo much poor not range properly always network is weak some times outgoing calls stopped and incoming calls are also affected
Idea Cellular Customer Care's response, Aug 21, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused to you and delay in responding to your concern.Kindly share your Idea number in which you are facing issue so that we can assist you better.
Regards,
Varsha
Apologies for the inconvenience caused to you and delay in responding to your concern.Kindly share your Idea number in which you are facing issue so that we can assist you better.
Regards,
Varsha
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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kindly refund my amount or active my 499 pack my number .
As per our communication, you've confirmed that your concern with regards to recharge has been resolved. Hence, the case has been closed.
Regards,
Prajakta