[Resolved]  Idea Cellular — charges on data pack proration by idea

Address:Thane, Maharashtra, 421202
Website:idea celluar

Hi,
My idea account no is[protected]. After number of complement that i am not getting internet speed as i was using 4g my plan was rs 399 per month & rs100 discount pack was included 1 gb data per day i dont understand why is this peroration done? When my net pack was active, when i paying for the net i am using why i am i supposed to pay for the data charge me extra rs 310.80. This is worst kind of service i am getting. Please help me clear this matter n waive off this pro ration charges. I already ported
My number. Also not satisfied with the customer helpdesk person.
Please check the issue at the earliest.
Let me know what the concept of this proration.

Regards,

Vishal katkar
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Apr 15, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apology for the inconvenience caused. As checked, the bill has been generated accordingly as per your plan, pack and usage charges. Also, we request you to clear your dues to avoid the inconvenience.

Regards,
Neha
Complaint comments 

Comments

sorry as per my plan per day 1 gb data was free on rs 399 rental may monthly bill was upto Rs 350 now you asking me to pay Rs 576 for 13 to14 days. why should i pay charges for extra data charges.it was included in may rental Rs 399
charge me bill on pro data basis for 15 days?...

Thanks & Regards,

Vishal katkar
Idea Cellular Customer Care's response, Mar 30, 2018
Verified Support
Dear Customer,

Apology for the inconvenience caused. As checked, the bill has been generated accordingly as per your plan, pack and usage charges. Also, we request you to clear your dues to avoid the inconvenience.

Regards,
Neha

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