[Resolved]  Idea Cellular — charging without informing customer.

Address:

560085

Hi team,

I was in plan 499 it was happy go plan like daily 1gb data/day and 2000sms/month. Suddenly they started sending sms daily more than trice saying opt in to 349 base plan. Finally i irritated and called customer care they told that it is same as 499 plan. Idea customer care back end team update plan change to 349. Now they charged me 2142 in this month! Its 5 times higer than base plan. Intrestingly i came to know now that they have charged 950rs for sms. And 500+ for extra data usage infact i could able to browse byte of data if i cross 1gb per day. It is like doing fraud business, if they charging for sms they should explain the plan to customer. But after generating bill they are informing customer, and its feel like unethical. Could you please take some leagal action on these type of fraud telecommunication company. Firstly plan promotion sms should not be send to customers, on what basis they are irritating with their promotional sms? Missleading and bluffing the customers and unethically earnig tons of money. I have been the one of the customer like this i belive many of have been opted to this new 349 plan. Its kind of professional ethical robbing! Could you please do some strong regulations on these type of fraudalent companies.

Thanks,
Niranjan
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