[Resolved]  Idea Cellular — Cheating customers

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.ideacellular.com/customer-care/need-help/idea-office-locations

I had gone to official idea store nearby in moradabad (address: Below Idea Tower, Near Deputy Ganj Crossing, Civil Lines, Moradabad, Uttar Pradesh 244001) to get idea prepaid phone sim but they said we only sell idea post paid sim and do not sell prepaid sim . They told me to buy from a retailer near their store, so I bought prepaid idea phone sim on 8th February 2017 at 11am as I needed it urgently and the retailer told me that it will take 2 to 3 days to get activated . I told him I need it to be activated within I day or 24 hours.
I submitted all my documents and photos and paid 100 rupees for idea sim. Idea number [protected]
The retailer told me that the simple will be activated soon then.
I waited the whole day but the sim card wasn't activated it always showed not registered on network.

I waited the entire morning of 9th February but still the idea phone sim wasn't activated . Then I went to the retailer at 10:30am for sim activation but his shop was closed . Then I went to the retailer at 11:15 am on 9th February and told him to activate the sim as soon as possible. He said dial 59059 and give all your Id proof numbers, details and everything in your documents over phone call to 59059 and your sim will be activated.
I called 59059 but sometimes there was a recording saying "you are not allowed to call this number" or sometimes the call did not connect only.
I called idea customer service on 12345 and told them about the sim not being activated till now and it had been 24 hours, they told me that the retailer did not submit the customers .
I was astounded as I needed the sim urgently, thenot I called the retailer and told him this, he said your sim is activated you have to dial 59059
I told him it is not activated and I called 59059 but the call is not connecting. He said wait till 3:00pm for activation and restart your phone

I called idea customer service and told them the entire situation but they did nothing to help with activation . The sim was not activated even after 3:00pm

I went to the retailer again after 3:00pm and called idea customer service again . No help. The retailer told that a woman's phone sim will be activated by a woman's voice only and a man's phone sim will be activated after hearing a man's voice only.
He also said that the photograph you gave was same as your photo in your ID proof that is why sim is not activated.

I called idea customer care 2 to 3 times again and total 5 times in a day and visited the retailer shop 3 times for sim activation but the sim card wasn't activated . This kind of fraud and irresponsible and unprofessional behaviour is illegal.
idea company has disappointed the customer and violated a customer's right.

I called idea customer service and the representatives there kept making up stories. One said that you should have gone to idea store only, I told him I went there and they did not sell prepaid, I told him to check and tell me why didn't idea store sell prepaid sim and he put my phone call on hold while he checked details and then he said that idea store sell prepaid sim card and postpaid sim card also .
I was utterly disappointed at hearing this and I am facing extreme difficulty for one phone sim

Then also till 7:00pm the sim card wasn't activated, I called idea customer service again for sim activation, the representative told me again that if you had purchased the sim from idea store then no problem, I told him again that I had gone to official idea store only and there the idea agents/ idea employees told me that we only give postpaid sims and we don't give prepaid sims, then the idea customer service Representative said " yeah so, it's your fault, you went to post paid idea store who only sell postcard idea sims and not prepaid."

This is the worst experience idea. Bad service? Nobody takes responsibility for idea sim card no service, idea retailers are cheating customers and nobody takes responsibility, idea legal official store say they dont have idea prepaid sim, idea customer service is of no help.

I lost my money, nobody is taking responsibility for this .

I paid, submitted all the forms and documents but still after 24 hours the idea sim card is not activated.