[Resolved] Idea Cellular — clarification if feature and roaming charges.

Manuj Dogra

Address:

New Delhi, Delhi, 110017

Hi,

I have an idea postpaid connection number: [protected] having 349 segment plan.

I submit the following for your kind necessary action:
I have been charged rs.149/- extra in the name of feature charges for last three months.

Additional to that I have been charged for roaming for Rs: 220 when I remember taking an international roaming pack.

I really don't understand what this feature charges are.

Please revert back my money for the number of months I have been charged for and I look forward to receiving a rectified bill for November month.

I am currently in abroad, and please email me on manuj.[protected]@gmail.com or contact me on [protected]

Thanks & regards
Priya Davra

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Nov 2, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

Oct 02, 2018

Updated by Manuj Dogra Hi Prajakta

I hope you missed out the contact number provided in the complaint. I am traveling out of India and is available on [protected], also can email me on manuj.[protected]@gmail.com. Else provide me with your direct no and good time to call so I can get in touch.

Oct 16, 2018

Updated by Manuj Dogra Idea guys do u even have a spine. Every time I raise a complain here there comes a generic reply and then no action. Another day one of your representatives called, narrated here the entire story, she said will raise my concern and get back. Its been 2 weeks since then. Will anyone stand up and cater to the isse?

Oct 20, 2018

Updated by Manuj Dogra Thanks Idea for being so unprofessional and taking complains so lightly. Now I have to take up the matter with Nodal and Ombudsman office and TRAI.

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Comments

Manuj Dogra

It is so sad that even after so many reminders and complaints Idea team does not seem to give any importance to the issue and there has been no communication to solve it. This leaves me with no other option rather just port out of such unprofessional service provider.

Idea Cellular Customer Care's response, Oct 6, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Manuj Dogra

Idea no: [protected]

Current Contact No: [protected]